Privacy Policy

Last Updated: March 2026

Upstate Leads ("we," "us," or "our") operates the website www.upstateleads.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our contractor matching service. By using our website or submitting a lead form, you agree to the practices described in this policy.

1. Information We Collect

When you submit a request through our website, we may collect the following information:

• Full name
• Phone number
• Email address
• ZIP code or service area
• Project type and details (e.g., roofing, plumbing, electrical)
• Any additional information you provide in the project description

We collect this information directly from you when you fill out a lead form on our website. We do not collect information from third-party data brokers.

2. How We Use Your Information

We use the information you provide to:

• Match you with licensed, insured contractors in the Upstate South Carolina area who can help with your project
• Send lead notifications to qualified contractors via SMS and email so they can follow up with you
• Communicate with you about your request, including confirmations and follow-ups
• Improve our website and service based on usage patterns

3. Information Sharing

When you submit a lead request, we share your contact information and project details with licensed contractors in your area who are qualified to handle your project. This is the core purpose of our service—connecting homeowners with contractors.

We do not sell your personal information to third-party marketers, data brokers, or advertisers. Your information is only shared with contractors for the purpose of fulfilling your service request.

4. SMS/Text Messages

Contractors in our network receive lead notifications via SMS text messages. These messages contain lead details so contractors can respond quickly to homeowner requests.

• Contractors can opt out of SMS notifications at any time by replying STOP to any message
• Message and data rates may apply depending on the contractor's mobile carrier
• SMS frequency varies based on lead volume in the contractor's service area

Homeowners may also receive SMS confirmations or follow-ups related to their submitted request. You can opt out by replying STOP to any message or by contacting us directly.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

• Ensure basic site functionality and remember your preferences
• Understand how visitors use our website so we can improve it

We plan to use Google Analytics to collect anonymous usage data such as page views, traffic sources, and device information. Google Analytics uses cookies to gather this data, and no personally identifiable information is included. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We take reasonable measures to protect your personal information, including:

• SSL encryption on all pages to protect data transmitted between your browser and our servers
• Secure database storage through Supabase, which provides enterprise-grade security including encryption at rest and in transit
• No payment information stored — our service is free for homeowners, and we do not collect or store credit card numbers or financial account information

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7. Third-Party Services

We use the following third-party services to operate our platform:

• Twilio — for sending SMS lead notifications to contractors and confirmation messages to homeowners
• Supabase — for secure database storage of lead information and contractor data
• Railway — for hosting our backend application infrastructure

Each of these services maintains their own privacy policies and security practices. We only share the minimum information necessary for each service to perform its function.

8. Your Rights

You have the right to:

• Request deletion of your personal data from our systems
• Opt out of SMS or email communications at any time
• Request access to the personal information we have on file for you
• Correct any inaccurate information we may have

To exercise any of these rights, contact us at hello@upstateleads.com or call (864) 365-3003. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@upstateleads.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: